What does the price of my rental include?
Your rental for 6 hours. Free delivery within 15 miles of Birmingham. Delivery outside of 15 miles will be subject to a delivery fee.
Do you require a deposit?
Yes! A 30% non-refundable deposit is required for all orders. This will hold items for the date of your event. The non-refundable deposit with be deducted from your total balance. All rentals must be paid in full 24 hours before your event date, unless otherwise stated. Full payment is required for rentals to be setup on the date of your event.
Damage waiver
A damage waiver fee of 7.5% will be charged to all rental items. This fee covers the customer of financial responsibility for rental items, which are accidentally broken due to normal wear and tear while in possession of the customer. Damage Waiver does NOT cover vandalism, theft, misuse or destruction of the rental items.
All broken or damaged rental items must be returned to Jump Up on return due date. It does not cover lost or stolen rental items. Customers are responsible for the full replacement cost of lost or stolen rental items and lost rentals.
What if there is bad weather on the day of my rental?
In the event of rain we will allow you to reschedule your rental within 90 days of your original event date and apply your deposit to your future rental.
What if I need to cancel or reschedule my rental?
Deposits are non-refundable so, should you need to cancel or reschedule you will be given a 90 day grace period from your original event date to reschedule and your depsoit will be applied to your future rental.
Can inflatables be set up indoors?
Yes, our inflatables can be set up inside with appropriate space (width and height) avaliable.
What forms of payment do you except?
We accept Cash, Visa, Mastercard, American Express, and Cash App. If paying by cash, please have exact change. (No personal Checks)